1. The short version
Bought Jarvis AI Assistant directly from us and changed your mind? Email [email protected] within 14 days and we will refund you in full. You do not need to explain why.
If something is broken and we cannot fix it, we will refund you whenever you ask — the 14 days is a promise, not a deadline for our mistakes.
2. Who actually charged you
Direct purchases are processed by Paddle, who act as the Merchant of Record. Paddle handles the payment, collects and remits any sales tax or VAT, and issues refunds. That is why your bank or card statement shows Paddle rather than Jarvis AI Assistant.
We ask Paddle to process refunds on our instruction — you do not need to contact them yourself, though you can.
3. Your statutory rights come first
Nothing on this page removes rights you have by law.
EU and UK consumers. Distance purchases of digital content normally carry a 14-day right of withdrawal. That right can end once delivery of the digital content begins, if you gave express consent to immediate delivery and acknowledged losing the right — which is what the checkout asks you to confirm. Our 14-day policy above is offered regardless, so in practice you keep the same window either way.
Where local consumer law grants you more than this policy does, the law wins. We will not ask you to waive a right you cannot waive.
4. Subscriptions and renewals
Cancel any time from Settings → Billing → Manage subscription inside the app, or from the link on your Paddle receipt. Cancelling stops future renewals; you keep access until the end of the period you have already paid for.
We do not refund part-used periods as a matter of course, but if a renewal caught you by surprise — you had not opened Jarvis AI Assistant in months, say — write to us. We would rather refund you than keep money you did not mean to spend.
5. Microsoft Store purchases
If you bought Jarvis AI Assistant through the Microsoft Store, Microsoft handled that payment, not us, and their refund policy applies. Request it through your Microsoft account order history.
We cannot refund a Store purchase directly — we never received the payment. If Microsoft declines and you believe that is unfair, contact us anyway and we will see what we can do.
6. How to request a refund
Email [email protected] from the address you purchased with, or include your Paddle order reference. That is the whole process.
We aim to respond within two business days and to process approved refunds immediately. Your bank may take a further 5–10 days to show it.
7. What happens to your licence
A refunded purchase ends the licence it paid for, and Jarvis AI Assistant returns to its unlicensed state on your devices.
Your data stays yours. Jarvis AI Assistant is local-first: your conversations, memory and configuration live on your own machine and we do not delete them. Nothing is taken away except the licence.