1. Refunds are handled by Microsoft
Jarvis AI Assistant is bought through the Microsoft Store, so Microsoft takes the payment and handles refunds. To ask for one, sign in at account.microsoft.com, open Order history, find the Jarvis AI Assistant purchase and choose Request a refund. Microsoft’s refund policy decides the outcome.
We cannot issue refunds ourselves: the payment goes to Microsoft, not to us.
2. How Jarvis support can help
If the app is not working for you, email [email protected]. We will help with install, sign-in, activation and anything else that is wrong with Jarvis itself. Often the problem can be fixed.
3. Your statutory rights
Nothing on this page affects your statutory consumer rights. Where local consumer law gives you more than this page describes, the law applies.
4. What happens to your licence
When Microsoft refunds your purchase, your Microsoft Store licence is cancelled and Jarvis AI Assistant access tied to that purchase ends.
Your data stays yours. Jarvis AI Assistant is local-first: your conversations, memory and configuration live on your own machine and we do not delete them.